FAQ
Q: What installation options do your electric box decorative paintings offer? A: Our electric box decorative paintings come in three main installation styles: hydraulic up-turn, sliding left/right, and magnetic/suspension. Hydraulic styles are easy to open and hover, ideal for frequently used electric boxes; sliding styles save vertical space, suitable for boxes with upper obstacles; magnetic/suspension styles are easy to install without drilling, perfect for rarely used boxes. All include installation hardware and clear instructions.
Q: Are your floor ornaments stable and suitable for homes with kids or pets? A: Yes, our floor ornaments feature sturdy bases made of metal, wood, or stone to ensure stability and prevent tipping. For homes with kids or pets, we recommend choosing styles with a low center of gravity and smooth edges (no sharp corners). Most are also easy to clean with a soft cloth, making them suitable for family use.
Q: What types of festival supplies do you offer, and are they reusable? A: We offer a variety of festival supplies, including decorative stickers, table runners, figurines, and hanging ornaments, designed for different seasonal and cultural occasions. Most are made of durable, fade-resistant materials (such as thick copper paper and high-density polyester) and are reusable for multiple festivals, with proper storage.
Q: How do I choose the right size electric box decorative painting? A: To choose the right size, measure the length and width of your electric box first. Our decorative paintings are slightly larger than standard electric box sizes to ensure full coverage. Detailed size guides are provided on each product listing, and you can select the appropriate size based on your measurements.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available, as fragile items (like ceramic floor ornaments) are prepared for dispatch promptly to ensure safe delivery.
Q: What should I do if my home decor item arrives damaged or defective? A: If your floor ornament, electric box decorative painting, or festival supply arrives broken, scratched, defective, or missing parts (such as installation hardware), contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy to resolve the issue.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring of its journey.