Return & Exchange Policy
We want every customer to be fully satisfied with their home decor purchase. You may request a return or exchange within 30 calendar days of the delivery date, for any reason, as long as the item is in its original, unused condition with all packaging, tags, and accessories intact. This applies to floor ornaments, electric box decorative paintings, and festival supplies—excluding customized items and final sale products. To start a return, submit a request through our website’s online portal with your order number. You are responsible for return shipping costs, unless the item is defective or we shipped the wrong product. Once we receive and inspect the item, we will process your refund or exchange within 3–5 business days. Refunds will be issued to your original payment method, and exchanges can be processed by returning the original item and placing a new order with store credit.
We stand behind the quality of our home decor products. Returns and exchanges are only accepted within 30 calendar days of delivery, and items must meet strict eligibility criteria: unused, unopened, in original packaging with all tags and accessories intact, and free from damage, scratches, or alterations. Eligible items include floor ornaments, electric box decorative paintings, and festival supplies—customized items, final sale products, and items that have been installed, displayed, or used are non-returnable. To initiate a return, you must first submit a request and receive a return authorization number. Return shipping costs are the customer’s responsibility, unless the item is defective, damaged upon arrival, or incorrect. We inspect all returned items; refunds or exchanges will only be processed if the item meets eligibility criteria, within 3–5 business days of inspection.
Your satisfaction is our top priority. We offer a flexible return and exchange policy for all home decor items (floor ornaments, electric box decorative paintings, festival supplies) within 30 calendar days of delivery. Items may be returned even if opened, as long as they are unused, undamaged, and in original packaging with all tags and accessories. Customized items are eligible for return only if they are defective or do not match the customization requirements. We offer free return shipping for domestic orders if the return is due to our error (defective, incorrect item); international customers are responsible for return shipping costs. Once we receive the returned item, we will process your refund, exchange, or store credit within 3–5 business days, and notify you via email once the process is complete.